Refund policy

At Mr store Mehedi we want you to be completely happy with your order. Every order in the UAE is delivered with Cash on Delivery, so you can check your parcel before you pay.

1. Check before you pay

When the courier arrives, you may inspect the outer parcel and the product. If the item is damaged, wrong or missing, you can refuse the parcel and pay nothing.

2. 7-day returns

You can request a return within 7 days of receiving your order. To be eligible, the item must be unused, in the same condition you received it, with all tags, accessories and the original packaging, and you must have proof of purchase (order number).

3. How to start a return

Email us at mehedirahamanrm1@gmail.com with your order number, the reason for the return and clear photos of the item. Our team will reply within 24 hours with return instructions and arrange collection from your address. Items sent back without first contacting us will not be accepted.

4. Damaged, defective or wrong items

Please inspect your order on delivery and contact us within 48 hours if the item is defective, damaged or not what you ordered. We will replace it or give you a full refund at no extra cost, including return delivery.

5. Items that cannot be returned

  • Personal care and hygiene products once opened or used (for example shavers, trimmers, hair tools, beauty and skincare products)
  • Items marked as final sale or clearance
  • Gift cards

6. Exchanges

The fastest way to get a different item is to return the item you have and, once the return is accepted, place a new order.

7. Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved. Because orders are paid in cash on delivery, approved refunds are paid by bank transfer to a UAE bank account you provide, or as store credit if you prefer, within 5–7 working days after approval. Refunds are made in UAE Dirham (AED).

8. Change-of-mind returns

For returns that are not due to a defect or our error, return delivery charges may be deducted from the refund. We will confirm any charge with you before collection.

9. Contact

Questions about returns? Contact us at mehedirahamanrm1@gmail.com. We reply within 24 hours, 7 days a week.